Support

We typically respond within 24 hours on business days.

Need help, found a bug, or got a feature idea? Get in touch — we read every message.

Email us

Best way for any kind of question or report.

[email protected]

Frequently asked questions

How is my data stored? Is anything sent to a server?

All your deals, budgets, categories, and notes are stored only on your device using iOS UserDefaults. Nothing is uploaded to a server. The app makes a single anonymous request to https://panswap.app/api/v1/config on launch to read feature flags — that request contains only the app version and your system locale.

I uninstalled the app. Can I get my data back?

Unfortunately no. Because we don't sync to any cloud, deleting the app permanently removes all data with it. We strongly recommend regularly using Settings → Data → Export to CSV to keep an off-device backup.

How do I export all my deals?

Open the app, go to Settings → Data → Export to CSV. The CSV file will open in the iOS share sheet — save it to Files, email it to yourself, or send it to your accountant.

Can I sync between iPhone and another iPhone / iPad?

Not at the moment. The app is intentionally local-only for privacy. If you upgrade to a new iPhone, restore from an iCloud backup of your old phone — that will preserve the app's data.

How do I change the currency?

The app picks your system currency on first launch (USD, EUR, GBP, etc.). To change it later, go to Settings → Preferences → Currency and pick from 12+ supported options.

How do I delete a single deal vs everything?

To delete one deal: open the Deals tab and swipe left on the row, or tap it and use the red "Delete deal" button. To wipe everything (deals + budgets + settings): Settings → Data → Reset all data — this is irreversible.

What does the colored conversion-tier banner mean?

You won't see it — it's invisible. The app sends an anonymous, IDFA-free signal to Apple's SKAdNetwork when you reach milestones (first deal, first budget, etc.). This is purely so app campaign attribution works correctly. It contains no personal data.

Why does the app sometimes show a different screen instead of the dashboard?

From time to time we may show a full-screen announcement (a new feature, an event, etc.). It's controlled remotely so we don't need to push an app update. Tap the close button — wait, there isn't one. Force-quitting and relaunching will not help if the announcement is still active. Just wait for it to be turned off, or pull down the screen to refresh.

Does the app work without internet?

Yes — completely. All your data lives on the device. The only network call is fetching feature flags on launch; if it fails, the app silently falls back to local mode and shows a small "Working offline" banner on the home screen.

How do I update the app?

Through the App Store, like any other app. We may occasionally push minor changes (announcements, feature flags) without an update via our remote configuration.

Bug reports

Please email [email protected] with:

Feature requests

Got an idea? We love hearing from users. Send a quick note to [email protected] with the subject "Feature request" and describe what you'd like to see.